Term & Policy
All RFR techniques and work is 100% confidential and under no circumstances can be revealed tin order to protect our services. Payment methods; Visa, Master Card, PayPal or Check. The client agrees to pay the price indicated on the invoice at the time of sale in full prior to the due date. Any payments or fees not paid after the due date (monthly) specified on the invoice can and may result in late fees of an annual rate of 21%. RFR can implement this at our discretion. Clients may not receive invoices as their account may be automatically debited every month. Amounts that exceed $1000 (one thousand dollars) and/or 90 days past due at the discretion of RFR can be submitted to a collection firm or in some specific cases can result in legal action. RFR reserves the right to alter our prices for our services without prior notice. The amount on the invoice may increase or decrease from contract to contract depending on high and low seasons and competitiveness of a geographical location and number of keyword phrases.
This is not including discounts. RFR reserve the right to create, pause, or cancel any discount a campaign or promotions in accordance with our products and services. Information about such changes is available upon request. Cancelling a contract before the term has expired is not prohibited. The client will be required to pay the full amount of the remaining months and/or will be subject to penalties; fees and legal action. This amount is based on the original package pricing NOT discounted, reduced or credited pricing. In conclusion if clients cancel prior to the end of the contract the client will be liable to pay for the total months remaining which will be calculated based on original package pricing NOT discounted, reduced or credited monthly pricing. In many cases RFR only charges/invoices the client once the client receives just 1 (one) keyword phrase (keyword phrases are specified in each of the client’s contract/proposal on the 1st page in Google.com (top 10). At which point the client agrees to start paying as stated on their contract.
The client's monthly agreement will start exactly from the moment the client gets onto the 1st page and starts paying for our services. The legal contract starts from the very second the contract is signed and work commences. Under no circumstances will the client be able to cancel his or her account. However, in a rare situation and an exception is made at the discretion of RFR and termination / cancellation is to be granted the client MUST give minimum 45 days written notice in writing or email of request to cancel and the client will receive a unique confirmation number from RFR that the client MUST keep. This confirmation number is imperative as it is needed to confirm your request to cancel earlier then your 12 months contract. Failure to provide request to cancel in writing will not be granted, authorized or honored. A possible applicable cancellation fee the equivalent of one (3) monthly payment be paid and no prior balance is owed to officially cancel a contract early RFR takes great responsibility in offering our clients a very unique and risk-free opportunity to achieve 1st page rankings. If the client is not under a contract / agreement or is under a contract we require a minimum of 45 day’s notice of a request to cancel in writing or email. In the case the client does not follow through on the agreement the client will be held responsible for the complete 12-month agreement plus the time occupied from the very beginning as well as late and penalty fees and possible legal fees.
Therefore, it is imperative that RFR enforces the law - the legal binding contract and ensures all its clients hold their end of the agreement and pay for services rendered. By doing so it allows RFR the opportunity and recourses to help its clients prosper and grow their business. Clients who alter their website without consulting us in anyway in writing void all our guarantees set by our company within the contract. Additionally, any client who has not paid the previous months amount also voids any and all guarantees set by our company within the contract. In many cases clients will only be required to start their monthly payments from the time at least 1 of their keyword phrases (which is outlined in their contract) is found on the 1st page in Google.com. If there is any discrepancy, we will use 2 software's to indicate the actual rankings. Firefox's Ranking Checker Add-on Pro Rank Tracker and awrcloud.com to name a few. The ranking results from this two software’s will be the deciding vote on the keyword phrases accurate position. 1st Page rankings can either be Organic or within the Google Business map section or both. Our services do not include paid ads (PPC). Once client is on the 1st page (top 10), the client is required to submit a credit card and start their monthly payments instantly. RFR SEO services are intended to serve two main purposes: 1) to provide the Client with increased exposure in search engines dominantly "Google.ca" and/or Google.com, and 2) to drive targeted online traffic to the site. For the purposes of receiving professional SEO services, Client agrees to provide the following: Administrative/backend access to the website for analysis of content and structure. Permission to make changes for the purpose of optimization, and to communicate directly with any third parties, e.g., your web designer, if necessary. Unlimited access to existing website traffic statistics for analysis and tracking purposes. Authorization to use client pictures, logos, trademarks, website images, pamphlets, content, etc., for any use as deemed necessary by RFR for search engine optimization purposes.
If the Client's site is lacking in textual content, the Client will provide additional text content in electronic format for the purpose of creating additional or richer web pages. RFR can create site content at additional cost to the Client. RFR will not be held responsible for any negative effect which can or may occur to the client's website. By the client giving RFR access to their website and other platforms such as social media sites or web hosting the client understands RFR and its employees cannot be held responsible and the responsibility is solely on the client. If the Client is interested in purchasing content from RFR, please contact RFR for a cost estimate. SEO is not a service that can stop or pause at will. Therefor if we do not receive a written request to cancel prior to your last payment, your contract will renew for an additional 12 months. You will not be able to cancel unless it is within the initial 30 days of renewal. This is to avoid having your site penalized, lose rankings or worse banned from the Search Engines. Client must acknowledge the following with respect to SEO services: All fees are non-refundable. All fees, services, documents, recommendations, and reports are confidential. RFR has no control over the policies of search engines with respect to the type of sites and/or content that they accept now or in the future. The Client's website may be excluded from any directory or search engine at any time at the sole discretion of the search engine or directory.
In conclusion under no circumstances can RFR; its owners or its employees be held responsible for any negative effect towards the Clients website, Social Media Sites, Employees, Owners etc. By hiring RFR (Signing the contract and/or paying an invoice) the client indicates it will never take any legal or additional actions against RFR. Additionally, the client must understand Google and other Search Engines has been known to hinder the rankings of new websites (or pages) until they have proven their viability to exist for more than a certain amount of time. This is referred to as the "Google Sandbox." RFR assumes no liability for ranking/traffic/indexing issues related to Google Sandbox penalties. Occasionally, search engines will drop listings for no apparent or predictable reason. Often, the listing will reappear without any additional SEO. Linking to "bad neighborhoods" or getting links from "link farms" can seriously damage all SEO efforts. RFR does not assume liability for the Client's choice to link to or obtain a link from any particular website without prior consultation. RFR is not responsible for any drop or lack of new or old clients or business growth or lack of growth or income or lack of income.
As for drop in rankings, the client needs to let us know prior to the next month as rankings do change from month to month. As well as the reports are not 100% accurate therefore bringing a drop in rankings to our attention is vital so we can live check the Google results and if necessary, stop payment. This is very important because this has to be made prior to a monthly payment, as we stated in our terms and policies “All fees are non-refundable” once a payment is made. If it was within a 12 month contract the account would not be able to close and would have to remain open until which time, we/pause regain rankings and continue the remaining paid months as stated in the contract (we continue from where we left off). If we are past the 12 months or not under contract (month to month) this does not apply as the client is not under contract or obligated to pay past that month for services and can choose to pay or not to keep their service. If the client is close to the 1st page and they are not under the original 12-month contract or renewed they typically would not want us to stop work. This is valid within the 12 months only because again the client can simply stop SEO if they are not pleased with the results. By hiring RFR the client is taking full responsibility for the growth of their business. RFR is not responsible for any drop in business growth.
RFR should be used as an extra form to try and generate new clients but in no way should be the clients only form of marketing. RFR cannot make any guarantees on potential growth as we only focus on ranking a website on the 1st page in Google. There are many factors of why a website will not generate new clients which RFR will not be responsible for. RFR is not responsible for changes made to the website by other parties or the client that adversely affect the search engine rankings of the Client's website. Our SEO packages do not include PPC (Pay-Per-Click). Some packages don't include Local SEO, please inform us if this is something you'd like to include. Search engines like Google may hinder the rankings of new websites until they have proved their ability to exist for more than 'x' amount of time or have enough back link strength. It is also extremely common to observe a wave effect with your ranking position during the time of optimization. As your domain ages and we continue to build consistent back links this wave effect will become less and less noticeable. Furthermore, new website may get temporary boost in ranking for some targeted keywords for few days but then it settles down to its real place. This is known as 'new site boost effect' and it is quite common to happen. RFR, its employees and owners cannot be held responsible for the effects of Google. Such as temporary or permanent penalization, banning, de-indexing, loose of traffic or/and revenue. Links to Other Sites. Sites listed as links herein are not under the control of RFR hence; RFR makes no representations whatsoever in relation to the content of those sites. Employing RFR is at the doing and knowledge of the client. And the client agrees to take full responsibility. No guarantee/warranty of project timeliness, added expenses and end results if SEO work is destroyed either wholly or in parts, either knowingly or unknowingly by any party other than RFR or without the prior consultation/knowledge of RFR. SEO work is considered to be destroyed if following changes are made to the website without first consulting RFR: Renaming, re-locating, adding or removing any file, folder or sub domain on a web server including web documents, meta tags, title tags, robots.txt, .htacess file, sitemap.xml, rss.xml etc. Making any changes to an optimized web page (Meta tags or content). Changing the head section of, a web page like changing the title tag or certain tags required for website authentication. Adding, removing or modifying contents, functionality or a widget. Changes in the anchor text. Removing the Google analytics code from the web page. Changes in the site architecture. Renaming URLs of a web document. Linking out to any website without prior consultation of RFR. Taking down the website or part of the website and/or changing your website.
No guarantee/warranty of project timeliness, additional expenses and end results if: There is a server outage for prolonged time. Client fails to resolve SEO queries on time or make delays in providing required access, documents, permission or any support for SEO purpose. Client fails to make necessary changes on the website as and when advised by RFR. Client refuses to educate himself about SEO In the rare case of any disputes or disagreements, Client agrees not to attack/criticize RFR and any of its employees, associates or partners publicly (on public forums, blogs, social networks etc) at any time during or subsequent to contract period. Similarly client agrees not to seek for SEO advice on SEO forums, blogs, community groups or any social media in a way, which brings bad name to the company or any of its employee, associate or partner. Additionally email, chat logs or other means of written communication between RFR and the client will be used to differentiate the truth in the case of a dispute and must be kept private.
The Client guarantees any elements of text, graphics, photos, designs, trademarks, or other artwork provided to RFR for inclusion on the website above are owned by the Client, or that the Client has received permission from the rightful owner(s) to use each of the elements, and will hold harmless, protect, and defend RFR and its subcontractors from any liability or suit arising from the use of such elements. Maintenance (After your contract): SEO and organic results is a long term commitment. Our original guarantee is to keep you on Google's 1st page for a minimum of 15 days. At which time you will need to continue paying via our maintenance package (after your original contract expires). Otherwise please keep in mind if we were to stop using our unique and specific SEO techniques which include link building, it is inevitable that after sometime you will lose your 1st page rankings as your competition will continuing with their own SEO services, hence passing you in Google's search results pages. That is why it is very important that even after your contract expires you continue to use our SEO services. Once your original contract expires a maintenance package can be purchased automatically on a year to year contract (12 months). Typically a maintenance package is roughly the same amount as your original contract or a bit less expensive. The goal of our maintenance package is simple; it is to try and keep your keyword phrases on the 1st page and/or to continue to improve their rankings by striving for the #1 spot; however ranking positions are never guaranteed. RFR is not responsible for the Client overwriting SEO work to the Client's site. (e.g., Client/webmaster uploading over work already provided/optimized). The Client will be charged an additional fee for re-constructing content.
RFR is a Canadian based Incorporation with registered numbers in the province of Quebec, Canada 9166-8400 Que Inc. Due to the US and Canadian Free Trade agreement we do not charge US clients GST or QST taxes. Upon request we can submit a W8 Form. If you need our Canadian mailing address, please request it otherwise you can mail us at 3501 Jack Northrop Ave Suite #65372 Hawthorne, CA 90250, call 1-866-242-0334 or email us.
Notwithstanding any other provision of this Agreement, RFR obligation to provide free SEO services shall cease in the event the Client's conduct overwrites the SEO services provided. For example, if the client's webmaster uploads content without consulting RFR, then RFR obligation to provide SEO services maybe terminate. RFR has the right to cancel / terminate this contract at RFR discretion. All testimonials, work rendered, client details and other material relating to RFR is considered confidential and under no circumstance can be released. The Client and RFR agree to make a good-faith effort to resolve any disagreement arising out of, or in connection with, this contract through negotiation. Should the parties fail to resolve any such disagreement, controversy or claim arising out of or relating to this Agreement, including, without limitation, the interpretation or breach thereof, within a 2 year time frame, shall be submitted by either party to an arbitrator in Montreal, Quebec Canada. The arbitrator shall have the power to enter any award that could be entered by a judge in Quebec sitting without a jury, and only such power, except that the arbitrator shall not have the power to award punitive damages, treble damages, or any other damages which are not compensatory, even if permitted under the laws of Quebec or any other applicable law but not passing (no more) than the amount the client had paid to RFR up to the point the date of the dispute was submitted. The arbitrator must issue his or her resolution of any dispute within thirty (30) days of the date the dispute is submitted for arbitration. The written decision of the arbitrator shall be final and binding and enforceable in any court having jurisdiction over the parties and the subject matter of the arbitration. Notwithstanding the foregoing, this Section shall not preclude either party from seeking temporary, provisional, or injunction relief from any court.
The parties agree to arbitrate any dispute arising from this Agreement or your use of the Site on an individual basis or using our service(s). ARBITRATION PREVENTS YOU FROM SUING IN COURT OR FROM HAVING A JURY TRIAL. THE PARTIES HEREBY EXPRESSLY WAIVE TRIAL BY JURY. The parties agree that: (i) any arbitration will occur in Montreal, Quebec Canada; and, (ii) the arbitration will be conducted confidentially by a single arbitrator in accordance with the rules of Quebec Canada for arbitration of consumer-related disputes, and with limited discovery. Hearings will conducted in person; all fees and expenses will be paid by the client and regardless of judgment not by RFR. The client will be responsible for his/her legal fees and possibly liable for all of RFR legal fees and fees associated with the clients claim. The arbitrator may provide for submitting and determining motions on briefs, without oral hearings. Other than class procedures and remedies discussed below, the arbitrator has the authority to grant any remedy that would otherwise be available to a court or other tribunal in Quebec Canada. THE PREVAILING PARTY IN ANY ACTION OR PROCEEDING TO ENFORCE THESE TERMS SHALL BE ENTITLED TO COSTS AND ATTORNEYS' FEES. THE ARBITRATOR DECISION MAY BE ENFORCED IN ANY COURT. WHETHER THE DISPUTE IS HEARD IN ARBITRATION OR IN COURT, YOU AND RFR WILL NOT COMMENCE AGAINST THE OTHER A CLASS ACTION, CLASS ARBITRATION, OR REPRESENTATIVE ACTION OR PROCEEDING.
You agree that any claim you may have rising out of or related to your relationship with us must be filed within 60 days after such claim arose where, for purposes of this section, the time that the injury or harm occurred – not when it was discovered thereafter – is where it arose; otherwise, your claim is permanently barred.
Last updated 2023-01-04